Customer Service Representative

Role Overview & Responsibilities

Totally247 are recruiting for Customer Service Representatives

£19760 - £26000 PA + Benefits

This is a great opportunity for individuals to join an established company who are specialists in their field. You will form part of a friendly team, working in Peterborough.

As a Customer Service Representative, you will be expected to have a great work ethic and take pride in delivering a fantastic customer experience.

We operate 24 hours a day in the capacity of an emergency control centre for a number of scenarios including people stuck in lifts or the victims of flooding or fire where excellent communication skills prove to be essential.

Our Customer Service Representatives share this 24-hour commitment with shifts agreed with a degree of flexibility that makes it fair for everyone to pitch in and deliver our responsibility to the community. Flexible working hours are required 7 days a week.

A great attitude with reliability and the ability to learn are characteristics that are more important to us than qualifications but a decent standard of English is essential as our primary function is the transfer of critical information.

Principle Responsibilities: -

• Provide a customer-friendly service
• Make accurate and detailed reports of each customer interaction
• Operate within a number of third-party CRM systems to log requests
• Adhere to PCI compliance guidelines
• Manage workload the prioritise tasks appropriately
• Liaise with clients, customers and engineers to maintain positive working relationships

Person specification: -

• Flexible working hours required - early & late shifts
• Working 5 days out of 7 between Monday to Sunday
• Strong communication and interpersonal skills
• Attention to detail
• Problem solving
• Excellent customer service
• Active listening skills
• Able to work in a fast-paced environment

The role of Customer Service Representative is a full-time permanent position, offering a starting salary of £19,760 rising up to £26,000 + with full training and targets.

Full and ongoing training and support will be provided

Free, on-site parking is available + additional company benefits included

Interested in the position available? Please apply with an up to date CV where we will then review your application in detail.

Job Types: Full-time, Permanent

Salary: £19,700.00-£26,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Free parking
• On-site parking
• Referral programme

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Night shift

Experience:

• customer service: 1 year (preferred)

Shift availability:

• Day shift (preferred)
• Night shift (preferred)
• Overnight shift (preferred)

Work Location: One location

Reference ID: TOTCS2153