🛡️Verified Opening • Official ATS Direct Apply
Fact-checked by NovaJobs Career Desk • August 2026
📍 Burton upon Trent, England • Posted 4h ago

Customer Experience Advisor

United Kingdom💰 From £23,500 /yr💼 Company Public📂 General
Offered SalaryFrom £23,500 /yr
Job TypeCompany Public
Location / Work ModeBurton upon Trent, England
Sector / CategoryGeneral
💱 Salary Intelligence & Breakdown ✨ Competitive Market Standard
Monthly Pay£1,958 / mo
Bi-Weekly Pay£904 / 2-wk
Hourly Rate£11.30 / hr
📌 Position Snapshot & Hiring Highlights:
Work Model: Burton upon Trent, England
Employment: Company Public
Verification: 100% Direct Application (Zero Fees)
Compliance: UK Equality Act 2010
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Role Overview & Responsibilities

If you love customer service & customer experience and are motivated by making life easier for others, this is the role for you. This role will require you to respond & interact with customers whom are dissatisfied with their experience in a timely and effective manner, in line with the company standards.

Starting Salary: £20,000 - £23,500 - Mon-Fri 9-5.30PM


  • Making both Outbound & Inbound calls to existing customers whom have been in touch with issues & queries
  • Being the first point of contact for queries and advice whilst objection handling to the up-most of your ability.
  • Work with the Managers to ensure other areas of the business act upon complaints to prevent escalation & negativity.
  • Working alongside multiple departments to gather feedback from clients, whilst sharing best practise.
  • Analysing CEX activity data and reports

Your experience and skills
  • Motivated to succeed, enthusiastic, bubbly, vibrant, confident, dedicated, proactive and driven.
  • A self-starter attitude with the ability to multi-task, work under pressure and meet deadlines - Customer CEX / Customer Relations
  • Ability to work individually and as part of a team
  • Strong Customer service background whether this be over the telephone or face 2 face.
  • Good interpersonal skills and the ability to build rapport at all levels
  • Excellent verbal and written communication skills
Please get in touch - matt@cactussearch.co.uk

🛡️ NovaJobs Editorial Quality & Trust Assurance

This job listing for Customer Experience Advisor at Cactus Search was indexed, structured, and verified by the NovaJobs Career Intelligence Desk. All compensation estimates and job descriptions are reviewed to ensure compliance with equal employment standards in the United Kingdom (Equality Act 2010).

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