Customer Service

Role Overview & Responsibilities

*This position is a part-time role with flexibility within the working hours to suit you*
Introduction

Moot is one of the UKs most exciting and fastest-growing technology companies, soon to reach unicorn status. Powering such brands as Olivias, ASOS, Timberland, Bosch and many more, the business has seen incredible growth over the last 3 years and is looking to continue this with the ambition of driving £100m in sales into 2022.

Our platform provides ‘E-commerce As A Service’ and all of the tools necessary to ‘Enable Scale’ for online retailers, domestically and internationally. The platform supports D2C, Marketplaces and B2B.

The business launched in 2019 but aims to continue it’s growth across Europe and the US into 2022. Being venture-backed, the business benefits from extensive funding and growth budgets.

This is an outstanding opportunity for a skilled Customer Service Advisor to join at a time of rapid growth. As the business scales, we are looking for new doers, collaborators and innovators to join in uniting the people and technology that move the world as the market leader in their space.

Responsibilities

Your key responsibilities will be as follows:

-Support the business with daily queries and calls across different platforms.

-Ensure our customers are updated every step of the way during their customer journey.

-Liaise with courier services to ensure that deliveries and collections meet the customer expectations and process a claim, if necessary.

- Support trade to give a VIP experience to Influencers.

- Support Warehouse accordingly with returns.

- Going above and beyond when dealing with damaged, faulty and missing orders once investigated, arrange a collection, replacement / refund to reinstall faith with the customer.

- Contact customers verbally when it’s easier to resolve than a written response.

- Inform our customers on out of stock items and action return items.

- Process any new orders with the necessary discount.

- Leave clear and accurate notes on all in-house systems to reflect what action has been taken.

Requirements

- Proven experience as a Sales Advisor or other Customer Service role.

- Able to balance a customer-orientated and a results-driven approach.

- Professionalism and outgoing personality.

- Excellent communication and interpersonal skills.

What we are offering

- £19,000- £21,000 + pension PRO ROTA

- Clear development plan aligned to individuals’ ambitions

- Flexible working hour options

- Unlimited holiday

- Free onsite parking

- Free refreshments onsite

Job Types: Part-time, Permanent
Part-time hours: 15 - 22 per week

Salary: £19,000.00-£22,000.00 per year

Benefits:

• Casual dress
• Company pension
• Discounted or free food
• Employee discount
• Flexitime
• Free parking
• On-site parking
• Unlimited paid holidays

Schedule:

• Flexitime
• Monday to Friday

Ability to commute/relocate:

• Stafford, ST16 3EF: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: One location

Expected start date: 01/03/2023