
Property and Mobilisation Manager
Role Overview & Responsibilities
Agile Working Options
- Be the first point of contact for Citra’s customers (residents)
- Be a real contributing member of the team responsible for customers – supporting the development customer propositions and experiences which make renting through Citra a fantastic experience
- Support the mobilise new Citra developments from initial stages through to launch
- Engage with key stakeholders to ensure all mobilisation actions are completed within the agreed timeframes
- Gather data in order to verify cost and put relevant maintenance contracts in place
- Ensure all required information is collated both before and at the point of handover to ensure schemes can be effectively managed
- Attend regular meetings with internal and external stakeholders during mobilisation stage and during transition stage
- Ensure all sites have essential documentation from day one to enable them to be advertised via Rightmove etc within he relevant timescales
- Supporting the compilation of asset registers, reviewing O&Ms, ensuring all relevant certification and warranty information is saved on the Citra’s Property Management System,
- Ensure processes are put in place for ongoing management and facilitate training with on site staff where necessary
- Highlight any issues or risks which may impact the successful delivery of the project
- You'll:
- Problem solve on behalf of residents
- Deal with repairs and maintenance queries
- Interact with the developer’s customer care department about defects
- Interact with residents and trades to organise repairs
- Carry out viewings
- Prepare tenancy agreements
- Manage the referencing of applicants
- Property management, lettings and customer service experience
- Property mobilisation experience
- Hands on attitude to helping build and develop our offering
- Experience in managing multiple projects with conflicting deadlines
- Attention to detail
- An ability to engage with others at all levels easily through excellent written and verbal communication skills
- Understanding of Landlord & Tenant legislation
- Understanding of Health & Safety legislation
- Desirable IRPM/NFOPP qualification
- A 4% flex cash pot built in to your salary to spend on benefits (or take as cash)
- Discretionary annual group performance bonus
- Generous employer pension contribution up to 15%
- Private medical health cover
- Access to share schemes and staff discounts
- 28 days holiday entitlement plus bank holidays
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