Customer Relationship Advisor

Come and make a difference at Karbon as a Customer Relationship Advisor

We are looking to appoint suitably qualified and experienced individuals for the role of Customer Relationship Advisors in the Customer Relationship Team. This is an exciting opportunity to support our customers with queries through multiple channels.

About the role

Our Customer Relationship Team is committed to delivering excellent service to our customers. We represent Karbon as the first point of contact, dealing with a variety of customer enquiries. We pride ourselves on being knowledgeable, efficient and customer focused, delivering a quality customer experience.

The successful candidates will handle a range of customer enquiries. They will provide valuable support for our customers, expertly triaging issues, identifying the appropriate path for each customer and resolving as much as possible first time around. They will be customer focused, liaising with colleagues to ensure a first class service is provided.

About you

The successful applicants will be able to demonstrate an ability to work under pressure and to collaborate with other team members and the wider business in order to form part of an effective team. Experience in customer service, objection handling and problem solving would be beneficial. They will have good communication skills and be able to answer queries through various channels.

About our team

The successful candidates will work in our Customer Relationship Team led by the Customer Relationship Team Manager Gordon Smith. If you require further information about the role, please contact Lynsey Brown at Lynsey.brown@karbonhomes.co.uk

Key Information

It’s important to us that everyone feels fairly rewarded for the work they do. We offer a competitive and comprehensive benefits package that supports the wellbeing of our people.

• Customer Relationship Advisors – Permanent
• Salary is £ £23,219 per annum (pro rota)
• Location: Officially based at one of our offices across the region (Gosforth, Newburn or Stanley) however, we can offer predominantly homeworking, providing there is a quiet workspace and a sufficient internet connection within your home. You may occasionally be asked to attend the office.

Hours available:

Full time x 2 positions

• Monday - Friday - 08:00-16:00
• Monday - Friday - 10:00-18:00

Part time x 2 positions (25 hours per week)

• Monday - Friday - 08:00-13:00
• Monday - Friday - 13:00-18:00

Enjoy great benefits

We provide a generous benefits package including 26 days annual leave on commencement rising to 31 days after 3 years’ service, birthday leave, occupational pension and a health cash plan, with the option of a flexible pot towards enhanced benefits.

We also provide our colleagues with the opportunity to apply for qualification funding on a range of courses, conferences, and other learning events.

If this sounds like the role for you then please apply through the Karbon Homes website – https://www.karbonhomes.co.uk/careers/

Important dates

Closing date for applications

Friday 10 February 2023

We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Please apply early to ensure you are considered for the post.

Interview date

Week commencing 13 February 2023

Interviews will be held remotely via Microsoft Teams.

If you are successful at interview you would need to provide a copy of your passport or birth certificate and NI number.

We are committed to equality and diversity and are an inclusive employer. We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds. Any candidate with a disability who meets the essential criteria for the post will be guaranteed an interview.