2023 Summer Internship - Customer service

Role Overview & Responsibilities

Full-time Monday to Friday 9 am - 5 pm

Location: London, Finchley, N3

Start date: 1st July 2023

Sectors: Student Property, Utilities and Energy

Huddle, an SME company, has been trading for 5 years. The company environment has a strong work ethic and we encourage personal responsibility, at the same time we have a vibrant work culture. You will be part of a close knit team where everyone gets involved and works together.

The successful candidate will be working in a customer service team and will be looking to increase their business knowledge and responsibilities. It will be a 12 week insight into working life in a growing company. The role will involve handling customer support queries by phone and email. Your work will have a real impact and play a role in retaining the company reputation over our busy summer period.

You will need to come to the office for 1 weeks training prior to the start date.

Responsibilities

• Communicate with customers via phone, email and the chat app.
• Provide answers to questions about our products, pricing and supply related issues.
• Work with internal departments to resolve customer queries.
• Accurate record-keeping of customer interactions.

Skills/Qualifications:

• Working towards or have obtained a university level degree.
• 3 A-Level results A-C or equivalent. B in GCSE mathematics or equivalent.
• Excellent phone etiquette as well as good verbal, written and interpersonal skills.
• Ability to multitask, organise, prioritise work and work well under pressure.
• Flexibility in a changing working environment.
• IT literate and mathematically minded.

We are looking for a hard-working individual, looking to get first hand experience of working in a business environment.

Job Types: Full-time, Fixed term contract, Internship
Contract length: 3-4 months

Salary: £1,610.00 per month

Benefits:

• Casual dress
• Company events
• On-site parking
• Sick pay

Schedule:

• 8 hour shift

COVID-19 considerations:
We provide antigen rapid tests

Ability to commute/relocate:

• North London, Greater London: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Work Location: One location

Application deadline: 25/04/2023