Mailroom Operative (SPS2988)

Job Purpose:

To work as a member of the Mailroom team to ensure efficient, effective, and proactive running of the mailroom service. The role provides the backbone of SPS’ managed service operations to a high-profile client. The post holder will perform a variety of tasks related to the mailroom and will flexibly and proactively respond to any client requirements as and when necessary. Functions will include manual handling.

Duties and Responsibilities:

The post holder will be professional at all times when dealing with clients and proactively represent SPS on site:

• Promoting excellent customer service.
• Receiving, sorting and distributing incoming and outgoing mail.
• Dealing with enquiries from the client, both face to face and on the telephone.
• Filing and retrieving documents, within an established filing system.
• Booking and receipt of courier items.
• Processing of archive files and tracking signature movements using the onsite computer systems.
• Any other duties as required by the Operations Manager or Client.

Person specification:

The ideal candidate will display knowledge and experience of the following;

Qualifications

• N/A

Skills/Competencies

• The post holder will be professional at all times when dealing with clients and proactively represent SPS on site promoting excellent customer service.
• Processing of archive files and tracking signature movements using the onsite computer systems.
• Ability to communicate effectively in a variety of written and verbal formats with a wide range of people.
• Working accurately, under pressure, to tight deadlines with the ability to remain calm.
• Basic IT skills –Word Processing, Spreadsheets, Databases, Email and Web.
• Working shifts Mon-Fri between 7am-7pm

Knowledge

• Knowledge of UK & international mailing arrangements

Previous experience

• Mailroom Operations

Experience required

• Dealing with enquiries from the client, both face to face and on the telephone.

Personal qualities

• Comfortable working in a team.

N.B. All roles will be expected to undertake manual handling duties within their physical capabilities. It is therefore, essential that if you have a disability which will limit your ability to undertake this type of work, you alert us at interview to this.

SPS UK&I ensures equal employment opportunity to all employees and applicants without regard to race, colour, religion, gender, sexual orientation, national origin, ethnic background, age, marital status, physical or mental disabilities, or any other characteristic protected by law. Our policy extends all phases of the employment process, including recruitment, selection, transfer, training, restructuring, promotion and compensation.

Job Types: Full-time, Permanent

Salary: £24,856.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Life insurance
• Referral programme
• Sick pay

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Liverpool, L3 1LL: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: One location

Application deadline: 22/08/2026
Reference ID: SPS2988