Working as part of an IT Support team providing an excellent quality IT support service to the College campus including staff,students, and visitors to the College.
Key responsibilities and accountabilities:
IT Support Engineer (first and second-line support)
Provide a professional, effective and competent IT support service to students, staff and visitors.
- Assist/help students to log into computers, internet and Student Management System for the first time.
- Explain to students the procedures and policies of the safe computer usage.
- Assist students with day to day problems regarding computer log in and Student Management System log in.
- Help lecturers to set equipment before the classes
- Carry out regular checks in the Library and classrooms
- Report any problems to the line manager
- Have a knowledge of Windows 10, server 2008/2012, active directory, exchange and MS Office
- Install and move PCs, printers, Fax, Switches/Hubs from one lab to another if required so.
- Install Printers, software on PC's under the instructions of line manager
- Install and replace network cables, phone lines, camera cables & shifting floor boxes under the instruction of seniors
- Install and move phone sockets, network sockets and camera sockets
- Check air conditions temperature and air ventilation in rooms to control heating and fresh air. All equipment to work on strict timing control to avoid wastage of electricity and equipment
- Take staff and student photographs for ID cards during the start of new intakes and during the year if replacement ID card is required
- Ensure line management are made aware of any serious incidents ( relevant to Electricity, Fire, or Health and Safety hazards)
- Assist with the production of ID cards, student photos, printings, etc.
- Act at all times to strengthen the professional status of IT services within FSB
- Assist students by providing guidance, investigating questions and troubleshooting issues for desktop hardware and applications, network connectivity and related issues
- Routinely interact and respond promptly to end user requests and enquiries via telephone, email and in person.
- Document reported problems and perform trouble ticket tracking, escalation, resolution, documentation and follow up
- Attend all mandatory, refresher and internal training courses
- To have a flexible approach to work if required to carry out other reasonable duties
- To maintain a high level of security and confidentiality of information in your work at all times.
Job Types: Full-time, Permanent
Schedule:
Work Location: In person
