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Field IT Support Engineer

🏢 AVC One Ltd

⚡ On-site 📍 London, England 🕒 1 day ago 💰 21,000 – 25,000 GBP /year

Principle Job responsibilities

Field based customer facing engineer, delivering IT services to client’s requirements.
Carrying out other duties as directed by the Operations Manager.

Responsibility and Authority – Full Training will be Provided

Attending customer sites to diagnose and repair physical faults on PC’s and Lap-tops.
Ordering replacement parts for repairs using the clients online portal.
Recording repair information onto Inventory Systems and maintain Devices inventory records.
Ensuring all customer deliverables are carried out and recorded as required.
Ensuring all AVC One HSE procedures and documentation is adhered to and completed as required.
Ensuring that all responsibilities are met in accordance with Company policies and procedures.
Understanding the need for confidentiality when dealing with both internal and external information.
To complete and keep updated the standard minimum AVC One competences requirement and customer specific training.

Skills / Experience - Requirements

Excellent communication skills (both written and oral).
Good PC skills with knowledge of Microsoft packages.
Must be able to work to very high standards and liaise with clients and managers daily.
Ability to work on your own to fault find and resolve onsite issues, but also able to work as part of a team.
Ability to build and develop relationships and communicate with internal and external customers of all levels.
Good time management skills, flexible and able to work varied hours if required.
Previous customer services experience, preferably in an IT service delivery environment would be an advantage in this role.
Current valid driving license essential (access to a company vehicle will be provided)
Lenovo AWSP certification would be desirable but is not essential as full training will be given as part of the induction.

Job Types: Full-time, Permanent

Salary: £21,000.00-£25,000.00 per year

Benefits: