Duties and Responsibilities:
- Running analysis projects and assessing processes based on data analytics
- Determining the present and future business processes
- Maintaining the quality of IT services and products
- Installing elements of systems design, including wireframes, business rules, data migration rules and other detailed deliverables
- Facilitating the discussion of requirements among stakeholders and documenting requirements to provide data-driven recommendations
- Assisting with acceptance integration and testing and developing project plans
- Gathering intelligence from corporate executives and middle managers about needs and future growth
Skills and Experience:
- Excellent verbal and written communication skills, multilingual would be an advantage
- Strong problem-solving skills and the ability to negotiate with multiple businesses and stakeholders to find solutions for technical challenges
- Excellent critical thinking skills and an open-minded mentality for new ideas
- Attention to detail and ability to maintain a high level of accuracy
- Excellent data analysis skills
- Proficiency in various computer applications
Job Type: Full-time
Salary: £26,000.00-£30,000.00 per year
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Westhill: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service (preferred)
Work Location: Hybrid remote in Westhill
Reference ID: Customer Support Analyst
