Location: Pall-Ex Group Head Office, Coalville
Reporting to: Service, Compliance & Quality Manager
Working hours: Full Time (40 Hours)
Key Partners
- Line Manager
- HR Manager
- Other HR/HSE Advisors (Peer Support)
- Head of Group QHSE
- Depot Members
Key Activities
- Advice & Guidance
- Support in reporting data
- Administration
- Customer clearance management
- Organisation of held freight
Core Value
- Engage with Member depots in a timely manner
- Find solutions and helping others to solve problems in a positive & productive way
- Help create an engaged workforce
- Supporting people to work at their very best
Key Customers
- Depot Members
- Functional Managers
- HR Manager
- Other Advisors
- All Employees
- External bodies (i.e. courier companies)
Key Resources
- H&S Management System
- Departmental Processes
- My NEXUS
- Policies & Procedures
- Internal Teams
- Employee Handbook
Customer Relationships, Service & Delivery
- Timely, professional, and accurate response
- Deliver on promises
- Regular communication and updates to all
Company Values
- Honesty, Transparency
- Mutually Beneficial Relationships
- Sustainability, Commitment
Strengths, Skills and Competencies
- Ability to work well independently & part of a team
- Ability to work under pressure
- Build & maintain strong working relationships
- Confidence to problem solve & make decisions
Key Deliverables and how you capture value
- Depot feedback
- Feedback from customers
- Project outcomes
- KPI outcomes
Role Specific Responsibilities
- Reporting any damages, problems, and general traffic concerns
- Confirm Amazon UK bookings and liaise with the membership to ensure deliveries booked
- Liaise with Pall-Ex Regional Management and Compliance teams on repeated issues
- Monitor trends for repeat offenders and ensure fines are allocated accordingly
- Ensure SLA is being adhered to with respect to delivery performance
- Engage with the Senior Quality & Compliance Co-Ordinator & Service, Quality & Compliance Manager to ensure department objectives are met
- Work on any additional projects as outlined by the department
